FAQs

Feel free to give us a call on 1300 329 300 or send us an email at info@futureinstitute.edu.au if you have any questions about any of our courses that we offer. In the meantime here’s a list of questions we’re frequently asked, with some helpful answers.

Q. When I access my e-learning, I get an ‘Alert’ stating that ‘The SCORM player has determined that your internet connection is unreliable or has been interrupted. If you continue in this SCORM activity, your progress may not be saved”. How can i resolve this?

A. This error is usually related to your personal Internet or wifi connection, more common on iPad’s.

Try:

Connecting via a desktop computer (hardwired, instead of Wifi)
Turning your router/modem on and off again
Close down any unnecessary programs or software applications running in the background of your computer
Close all other browser windows and tabs to give Moodle more bandwidth

Q. I have completed my eLearning component, however it is not showing up as completed?

A. Each eLearning activity requires an 85% or higher grade on the final 5 review questions in order to be marked as completed. Continue your attempts until you reach this grade. If you have reached this grade, ensure you exit the module via the module exit cross or button, do not just close the browser window as this may not save your result. Ensure you have a stable internet connection when completing the questions, a loss in internet connection can result with an unsaved completion.

Q. I have entered an eLearning component, have clicked begin, however i cannot proceed to the next screen?

A. This can happen when your browser settings are zoomed too far out for the content player. Try pressing Ctrl whilst Scrolling the ball of your mouse down to adjust the browser zoom size, you should then be able to see the content controls at the bottom bar of your player.

Q. When I click on the Video Tab within the eLearning, nothing is there?

A. This is generally a flash player setting within the internet browser you are using. You will need to change the setting to allow flash.

Try the following, based on the browser you are using:

Google Chrome Browser:

Open Chrome
Go to the site with the video or game.
To the left of the web address, click Lock or Information.
To the right of “Flash,” click the Arrows.
Choose Always allow on this site.
At the top left, click Reload.

Mozilla Firefox Browser:

Open Firefox
Click the menu button and choose Add-ons. The Add-ons Manager tab will open.
In the Add-ons Manager tab, select the Plugins panel.
Look for Shockwave Flash on your list. Set it to ‘Ask to Activate’
Try playing the video again, when asked to activate flash, click ‘Yes’

Q. The video within the eLearning is taking forever to load, how can i speed it up?

A. This error is usually related to your personal Internet or wifi connection.

Try:

Connecting via a desktop computer (hardwired, instead of Wifi)
Trying a different internet browser, such as Firefox or Google Chrome
Turning your router/modem on and off again
Close down any unnecessary programs or software applications running in the background of your computer
Close all other browser windows and tabs to give Moodle more bandwidth
Try clearing your browser cache
Exiting the course, waiting an hour and then trying again

Q. I click on the eLearning module, but nothing opens, all I get is a blank page with no button?

The eLearning will open in a new window, this has most likely been blocked by a ‘pop-up blocker’.

You will need to set your browser to ‘allow’ futureinstitute moodlerooms to use pop-ups

When opening the elearning: A little red cross and table will show up in the top right of the screen – click on this and select ‘always allow pop-ups and redirects from https://futureinstitute.mrooms.net’

Alternatively, go into your browser settings – do this by selecting the three vertical dots in the top right hand corner of your browser:

Click on settings from the menu bar
Type in ‘pop’ in the search settings window
Site Settings will show up with your key word highlighted, click on this
Scroll down to the highlighted ‘Pop-ups and redirects
Under the ‘Allow’ section, click ‘Add
Type in the future moodle rooms website (https://futureinstitute.mrooms.net/)
Close your browser and re-open

You should now be able to view the eLearning.