SHORT COURSE

Building Effective Workplace Relationships

Training Options

4hrs / 8hrs

Inclusions

Participant Workbook

Cohort Size

up to 18 participants

Delivery Methods

 Face-to-face / Virtual

Course Overview

Building and maintaining effective workplace relationships is crucial for the success of team leaders, supervisors, and managers in their respective roles. This course is designed to develop critical interpersonal skills that enable leaders to resolve workplace conflict constructively, encourage open communication, and foster a culture of respect, trust, and understanding.

Participants will learn practical strategies for managing and resolving conflicts in a constructive manner, promoting collaboration and cooperation within their teams. They’ll also gain insights into effective communication techniques that encourage transparency and honesty, leading to stronger relationships, higher levels of employee engagement and increased productivity.

Duration and Delivery

This course offers two options:  

    • a full-day (8 hours)
    • a half-day (4 hours)

    Both options are available either as face-to-face sessions for up to 18 participants or as virtual sessions (half-day only) for up to 9 participants

    Course Customisation

    To ensure our training meets the specific needs of your organisation, our Instructional Design Team will facilitate a virtual meeting to customise and contextualise the content and activities in line with your workplace procedures and practices, and develop suitable activities, scenarios, and workplace application strategies to ensure meaningful outcomes.

    Course Inclusions

    • Workbook – a take-away workbook of content, activities and notes from the workshop  
    • Diagnostic Tool – Communication Styles self-assessment
    • Customisation is included in the course cost 

    Optional Extra

    We recommend an eLearning module is completed by the participants prior to the workshop. This pre-learning will provide the underpinning knowledge for the theorists and reflectors and allow the session to be more practical and application based (additional cost).  

    Learning Outcomes

    • Develop interpersonal skills to build and maintain positive workplace relationships
    • Employ active listening and empathy to understand and address the needs and concerns of team members
    • Practice conflict resolution techniques to manage and resolve workplace conflicts constructively
    • Understand how to respond to conflict based on Thomas Kilmann’s 5 Responses to Conflict Model
    • Foster a culture of respect, trust, and open communication within the team and across the organisation
    • Build effective relationships with stakeholders to facilitate collaboration and achieve shared objectives

    Location & Fees

    Location  

    Delivered at your workplace.

    Or at Future Institute of Australia’s Training Centre in Victoria Park (additional cost).

    Fees  

    $4,995 (+GST) 8 hours  

    $3,495 (+GST) 4 hours  

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