Training Options
4hrs / 8hrs
SHORT COURSE
Leading Difficult Conversations
Inclusions
Participant Workbook
Cohort Size
up to 18 participants
Delivery Methods
 Face-to-face / Virtual
Conducting difficult conversations is a key responsibility for team leaders, supervisors, and managers, but it’s rarely comfortable. This course is designed to equip participants with the understanding, empathy, and active listening skills needed to effectively manage such conversations.
Participants will learn strategies to mitigate biases and handle challenging emotions, fostering a positive work environment even during tough discussions. While difficult conversations cannot always be avoided, this course empowers leaders to navigate them successfully, achieving the most positive outcomes possible.
The course also emphasises the importance of preparation and follow-up, ensuring that difficult conversations lead to meaningful and lasting improvements. By building confidence and competence in handling these challenging interactions, leaders can maintain trust and respect within their teams, ultimately contributing to a healthier and more productive workplace.
Duration and Delivery
This course offers two options:Â Â
- a full-day (8 hours)
- a half-day (4 hours)
Both options are available either as face-to-face sessions for up to 18 participants or as virtual sessions (half-day only) for up to 9 participants
Course Customisation
To ensure our training meets the specific needs of your organisation, our Instructional Design Team will facilitate a virtual meeting to customise and contextualise the content and activities in line with your workplace procedures and practices, and develop suitable activities, scenarios, and workplace application strategies to ensure meaningful outcomes.
Course Inclusions
- Workbook – a take-away workbook of content, activities and notes from the workshop Â
- Customisation is included in the course costÂ
Optional Extra
We recommend an eLearning module is completed by the participants prior to the workshop. This pre-learning will provide the underpinning knowledge for the theorists and reflectors and allow the session to be more practical and application based (additional cost). Â
Learning Outcomes
- Develop the skills to recognise and address situations that require difficult conversations
- Evaluate the importance of engaging in difficult conversations
- Develop effective preparation strategies for engaging in difficult conversations, including setting objectives, organising thoughts, and anticipating potential challenges
- Identify and examine personal biases that may influence perceptions and interactions during difficult conversations
- Employ active listening and empathy to understand different perspectives during challenging conversations
- Use the CEDAR Model to lead a difficult conversation to involve all parties in generating solutions during difficult conversations
Location & Fees
Location Â
Delivered at your workplace.
Or at Future Institute of Australia’s Training Centre in Victoria Park (additional cost).
Fees Â
$4,995 (+GST) 8 hours Â
$3,495 (+GST) 4 hours Â
